{ "version": "1.0", "type": "rich", "provider_name": "PIGENAI LLC", "provider_url": "https://pigenai.com", "title": "Quality at agentic velocity is not the absence of defects. It is the reflex…", "author_name": "Lindsay Hiebert, Founder, PIGENAI LLC", "author_url": "https://pigenai.com/blog/evidence-over-attestation/", "html": "

“Quality at agentic velocity is not the absence of defects. It is the reflex, when something goes wrong, to ask who was affected and tell them the truth before you fix it, before you explain it, and before you feel better.”

Quality in Drucker's terms was always defined by the customer, and in the agentic era the first act of quality is telling the affected customer the truth.

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