“The bug could not happen to the developer. It could not happen to the agent. It could only happen to the first human stranger.”
The failures that reach customers are the ones the builders could not experience, which is why the customer's vantage point has to be part of the proof.
Post on LinkedIn opens a composer with the line, its explainer and the read-more link, ready to make your own; Post as a quote adds the attribution and this page's link so the card renders. The attribution stays in the article either way.
