“Quality at agentic velocity is not the absence of defects. It is the reflex, when something goes wrong, to ask who was affected and tell them the truth before you fix it, before you explain it, and before you feel better.”
Quality in Drucker's terms was always defined by the customer, and in the agentic era the first act of quality is telling the affected customer the truth.
Lindsay Hiebert, Founder, PIGENAI LLC · AI governance, security, AEO and networking Part Two · The twelve disciplines · 5, key concept
Post on LinkedIn opens a composer with the line, its explainer and the read-more link, ready to make your own; Post as a quote adds the attribution and this page's link so the card renders. The attribution stays in the article either way.
