“Excellence is judged at the customer's fingertip, by a person who owes you nothing.”
Drucker's customer defines value; the fingertip standard says she defines it at the moment of use, with no obligation to be patient.
Lindsay Hiebert, Founder, PIGENAI LLC · AI governance, security, AEO and networkingPart Two · The twelve disciplines · 12, key concept
Post on LinkedIn opens a composer with the line, its explainer and the read-more link, ready to make your own; Post as a quote adds the attribution and this page's link so the card renders. The attribution stays in the article either way.
Embed (copy and paste):
All quotes and insights · Read the source
