“If a system requires the person to adapt to the machine's idiosyncrasies, the architecture has failed, however elegant it is inside.”

Elegance inside the system is not a customer outcome, and an architecture is only finished when the person using it does not have to adapt to it.

Lindsay Hiebert, Founder, PIGENAI LLC · AI governance, security, AEO and networking
Part Two · The twelve disciplines · 12, core principle

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