“Drucker's question applies here as everywhere: what does the customer consider…”

Evidence Over Attestation

“Drucker's question applies here as everywhere: what does the customer consider value?”

Drucker's question about customer value is the right test for a definition of done in an agentic company.

Lindsay Hiebert, Founder, PIGENAI LLC · AI governance, security, AEO and networking
Part Three · The standard in five rules · Rule 2

PNG 1200×630 PNG square Share on X

Post on LinkedIn opens a composer with the line, its explainer and the read-more link, ready to make your own; Post as a quote adds the attribution and this page's link so the card renders. The attribution stays in the article either way.

Dark card with the quote, attributed to Lindsay Hiebert, Founder, PIGENAI LLC.

Embed (copy and paste):

<blockquote style="margin:0;padding:18px 22px;border-left:3px solid #1268F3;background:#FAF8F3;color:#0A0A09;font-family:Georgia,serif;font-size:19px;line-height:1.4"><p style="margin:0 0 10px">&ldquo;Drucker&#x27;s question applies here as everywhere: what does the customer consider value?&rdquo;</p><p style="margin:0 0 10px;font-family:Georgia,serif;font-size:15px;color:#2A2824">Drucker&#x27;s question about customer value is the right test for a definition of done in an agentic company.</p><footer style="font-family:ui-monospace,monospace;font-size:12px;color:#2A2824;line-height:1.6">&mdash; Lindsay Hiebert, Founder, PIGENAI LLC · AI governance, security, AEO and networking<br>Five rules for anyone who says done on a customer&#x27;s behalf, each with a boardroom mandate. Read more at <a href="https://pigenai.com/blog/evidence-over-attestation/" style="color:#082F91">pigenai.com/blog/evidence-over-attestation</a> &middot; <a href="https://pigenai.com/blog/evidence-over-attestation-quotes/q081/" style="color:#082F91">this quote</a></footer></blockquote>

All quotes and insights · Read the source