Evidence Over Attestation
“The agents will not bring the standard. They will not bring the refusal to believe the obvious story.”
What agents cannot supply is exactly what protects a customer: a standard held in advance, and the refusal to accept the plausible story without proof.
More lines from the same part
- “Those are the skills. They are learnable, they are inspectable, and they are the whole of the moat.”
- “Ask for the artifact. The people you want will have it, will be slightly embarrassed by how plain it is.”
- “Four decisions a board can make this quarter that change who gets to say "done" in the company, and on whose behalf.”
- “Every domain has a person who understands it better than any team that could be hired.”