“What stood between the customer and the failure was not a tool. It was a person who refused the obvious story until the evidence agreed with it.”
The most valuable habit in an agentic company is a refusal: not believing the plausible story until the evidence agrees with it.
Lindsay Hiebert, Founder, PIGENAI LLC · AI governance, security, AEO and networkingPart One · Why machine speed demands executive judgment · The single Tuesday, key concept
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