“Readiness is the refusal to celebrate until the artifact has survived contact with the vulnerable, unscripted human being on the other side of the glass.”
Readiness is a decision about when to stop celebrating, and it belongs to the person responsible for the customer.
Post on LinkedIn opens a composer with the line, its explainer and the read-more link, ready to make your own; Post as a quote adds the attribution and this page's link so the card renders. The attribution stays in the article either way.
