“Agents do not know which problem is worth solving. They do not know what integrity means to a distressed customer. They cannot discern when an automated metric is structurally dishonest.”
Agents execute the objective they are given; knowing which objective deserves the customer's trust is a human responsibility that cannot be delegated.
Post on LinkedIn opens a composer with the line, its explainer and the read-more link, ready to make your own; Post as a quote adds the attribution and this page's link so the card renders. The attribution stays in the article either way.
